Suck car rental company.

g.mangaran

United States

Reviewed: Thu, Apr 18, 2019

About ESSENCE: 2.0 /10

Value car rental in Orlando, Florida will take advantage on you, not other car rental company that will upgrade your car free. They call it upgrade but the car that they gave it to me is older model with a lot of scratches, no keyless entry and smell stink. Not worth it for forcing us to upgrade. First time I got a problem with car rental company. I will never rent a car in this company again, never.

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Economy | Toyota Yaris or similar

6-day rental

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

S.VanOrden

United States

6-day rental

Compact | Nissan Versa or similar

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Jan 9, 2020

“Not convenient!”

About ESSENCE: 8.0 /10

Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

C.Maltzman

United States

12-day rental

Compact | Nissan Versa or similar

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, Dec 16, 2019

“Non Approved Charge Added Surreptitiously”

About ESSENCE: 9.0 /10

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.