Very pleased with staff, ease of rental & return

Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

Value car rental in Orlando, Florida will take advantage on you, not other car rental company that will upgrade your car free. They call it upgrade but the car that they gave it to me is older model with a lot of scratches, no keyless entry and smell stink. Not worth it for forcing us to upgrade. First time I got a problem with car rental company. I will never rent a car in this company again, never.

It was an awful experience. They denied my credit card CDW and would not let me decline their insurance. I provided proof that my credit card covers it and that I am insured. It very much felt like a bait and switch which doubled the cost of my rental.

Like: I was skeptical at first to book with Value cars after reading their reviews. But to my surprise, the pickup was done from the airport in about 10 minutes after I called them and the Office staff were friendly. All the documentation formalities were completed in about 15 minutes. The car was clean inside and out. Returning the car was done in less than 10 minutes. It was a good experience this time. May be I was just lucky !! :-) I will surely go with them again.
Dislike: There was only one person at the reception who takes care of customers. If there are multiple customers waiting, it might take some time to get the documentation done.

Dislike: The sent in the car was over powering. I have allergies and the smell never left the vehicle.