Was forced into accepting extra charges or leave. Goldcar - never again

The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

A great platform - can access top value cars really easily.

Counter staff were doing their best but clearly needed more staff.

They sting you for additional insurance. I thought this was included in the price and had to pay more than the cost of the car rental when we got there!

Goldcar is terrible, it will suck money out of you like a hungry leach. Trying to push services to you like crazy, they are obsessed, and if you refuse they will tell you what a terrible decision you are making and that you'll have lots of problems if you don't buy their insurance (blah blah blah) I hated it. I rented over 30 cars, so far, from various companies and always used a third party insurance and never had problems or such a bad customer experiences. Please read online more reviews about gold car and pay better more for a normal company :) The car was good though, no problems with it.

All good, fast communication with support :)

Clerks at counter were nice but pretty much h said the fees were cumpulsory and not included with our online rental. Very disappointing when one thinks what they paid is the full amount of the rental online.