Easy, smooth rental. Happy to use Europcar again.

Originally, there were no Jimnys available at the store, but the lady at the front desk actively coordinated with another location to get me a car so I could drive over and exchange it for a Jimny. The overall experience was excellent.

Pickup and return were both convenient and efficient.

There was no upselling throughout the process, and the paperwork was completed very quickly.

The process was straightforward and the self-drive experience was great.

The main issue was that the car rental company did not provide the vehicle as per the contract. We were given a pickup truck instead of the car we booked. It was Christmas Eve, so the staff left right after handing over the car. When we realized the mistake and tried to contact them, there was no one around. We had to leave the airport with the pickup truck. After contacting the rental company, we were able to exchange it the next day, wasting our time. Other than that, there were no significant issues.