Great value, great overall experience!

Very good.

Very good

Not very personable at the Budget desk seemed to be going through a script. Three guys on the desk so not as if they are rushed off their feet, be a bit more customer friendly.

Easy to use good experience will use again.

I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.

Easy, user friendly website

Like: The service was brilliant, the staff were some helpful and friendly. I don't think I could say anything negative about the overall experience. Very happy customer.
Dislike: I'm not sure if it is a negative or not but the staff are so laid back that when I found a dent on the car at pick up they said it's something that happens and ticked it off my form and not theirs. I wasn't picked up on it at drop off though so I guess they are all fairly level headed with the process of it all. Very happy with everything!