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Live chat Email us Service Code: 4782825122
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Great car but horriable pick up experience.

Reviewed: Sat, Apr 20, 2019
About ACE: 8.0 /10
The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.
About QEEQ: 10.0 /10
Economy | Chevrolet Spark or similar

Relevant Reviews on ACE Harry Reid International Airport

Canada driver

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
About ACE: 8.3 /10
The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!
About QEEQ: 10.0 /10
Great

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Jun 8, 2019
About ACE: 7.7 /10
The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat. When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.
About QEEQ: 10.0 /10
We didn't have any price drop, so can't comment on that and I didn't check other website too.

Roger

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Economy | Chevrolet Spark or similar
Reviewed: Thu, May 9, 2019
“Excellent first experience!”
About ACE: 9.3 /10
We were upgraded to a better car than what we reserved and everything else was solid. Overall a very positive experience.
About QEEQ: 10.0 /10
We had an ideal experience with Easyrentcars.com. The initial price was unbelievable and they even re-booked it with an even better rate. The value was off the charts. We will definitely be using them in the future.

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Full Size | Nissan Altima or similar
Reviewed: Mon, Mar 11, 2019
“Flat tire”
About ACE: 7.0 /10
Had to exchange vehicle
About QEEQ: 8.0 /10

P.Willette

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Mon, Feb 25, 2019
“Very good except for location.”
About ACE: 5.7 /10
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
About QEEQ: 8.0 /10

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