ACE CAR RENTAL REVIEWS

The guy who handled my booking looked kind of East Asian/Turkish, really polite and calm. Communication was smooth, drop-off was quick, and of course I kept the car clean and well maintained.

Staff at the rental counter were really friendly and helpful, but there was some confusion between the insurance I bought on the platform and what the rental company had on their system.

This was my second time renting with ACE on this trip. The service was great, no hard selling, and the price was much cheaper than other options. After two rentals, I’d say the value for money is really high – definitely worth recommending.

I’m already 77 years old, and being able to drive in Indonesia really comes down to this company’s policies. I’m genuinely grateful to them for that.

Overall it was fine, just the deposit refund was a bit slow.

Satisfied

Excellent service

I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.

Really thoughtful service and genuinely warm hospitality.

Returning the car requires washing, and there is an automatic car wash service at the gas station near the airport. Unfortunately, it is not open 24 hours.

Very satisfied. The price was the most affordable on QEEQ, and the credit card deposit was refunded 3-4 days after returning home.

The owner and his daughter were incredibly kind and friendly.

Satisfied. The only shortcoming is that the actual car provided was a Suzuki, but fortunately, the car's condition and capacity met expectations.

Excellent service!

Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

Satisfied, provided a detailed explanation of road conditions in Georgia.