QEEQ worked well

Efficient service with no queues. The staff were very nice and upgraded me to an SUV, which was a hybrid and very fuel-efficient. The car was in excellent condition, very new and very clean.

Avis people were extremely helpful and friendly.

On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided. The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter. Not really complaints at all just things to mention that someone may freak out about.

Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift. The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.

I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either. My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq! Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.

Double make sure your staff cleans everything out of the car. Some Fast food was left in the back. However, it didn't really bother me too much. Otherwise, the car was in excellent shape and drove like a champ. I really liked driving the Nissan Ultima and never felt there was going to be a problem. The Pickup and drop off criticism is really a logistic procedure with the airport. It's not Avis's fault but the distance and the shuttle are not ideal in my opinion, especially for people with luggage.

No, it was the first time using the service and everything went well. They were very helpful when I made a wrong reservation and had to change it.