Satisfactory.

The staff at the rental company were very friendly, and both pick-up and drop-off were extremely fast!

The car was dirty with insects in it. Interior of the car was dusty and ill-maintained.

I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.

The vehicle provided was not the model I had booked through easyrentcars.com, but it was an equivalent model, and seeing as I booked "economy", it was more than enough to get from A to B. Price was the same. Our only complaint is that the gas tank was almost empty when the car was picked up. I didn't realize until I was almost out of gas, and had to make a detour. The condition of the car was cosmetically poor (many scrapes and scratches), but that didn't matter to me for cruising the countryside. It ran well and had no mechanical problems. I was expected to document pre-existing damage to the vehicle using my own cell phone pictures, which was strange as a foreigner, but possibly normal in Korea. Huge bonus points to Tamra for being one of the only rental companies on Jeju island to rent to foreigners (non-koreans). At least one of their employees is impressively trilingual (English, Korean, Mandarin), which is a big deal for international travelers.

The car was in good condition, but the best of Tamra is the manager which able to communicate in English makes the whole rental process so much easier. Korea is lacking one big thing is english speaking which will make their tourism even better. The car deals are also the cheapest you can book through the web.

First time using this platform, will give better comments if there is future use of this platform. Overall no problem in using this app.