Good experience

There are still hidden charges, which can be tricky for those who are not good at English. My insurance included roadside assistance, but I was still required to pay additional fees for it at the store.

The overall service attitude was average, but problems were resolved quickly and efficiently.

The car pickup process was very convenient and the procedures were simple.

The process was convenient, the car was in great condition! The service was excellent, no pressure to buy insurance. The staff were very friendly. Returning the car was especially convenient, Hertz's management was very efficient, they inspected the car on the spot, printed the receipt, and the deposit was refunded instantly.

事前に予約していた車種と異なるものを貸し出されましたので戸惑いましたが、それ以外は何も問題ありませんでした。