Excellent value for money with great customer service

Good, very good.

Pickup is very convenient. The staff helped us operate the self-service terminal, so no need to wait in line at the counter, which was great! Returning the car was even simpler; you drive to the return location, the staff verifies your name, and you can just get off and grab your luggage. The car condition was quite good too. I drove a mid-sized JEEP with just 13,000 miles.

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good

Originally we ordered Dodge Van but Alamo Counter staff suggest for bigger car, then we choosed Toyota Sienna which is fulfilled our needs. But during the usage, car required maintenance message appear.

Good Apps and easy to use

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.