Very good

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

None.

Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.

Up sell of prepaid fuel on drop off was way more expensive than doing it myself. They told it its at a cheaper price per gallon when i got the car to do that.

Terrible service, car hadmt been cleaned. When we returned it I left my tablet in there with valuable photos. I called an hour later and they said they couldn’t find it so one of their employees checking the car will have taken it for themselves I would never use thrifty again.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!