Easy and convenient

Great team as usual - cannot fault

Easy to get info

Long queue at pick up counter

Very smooth

The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian. The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!! On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!

Great team on teh desk. Gave me a new car and upgraded me. Really great service.

All good apart from th annoyance of having to print out a voucher that I didn't need anyway. It would be better if you could confirm that the voucher was not needed or can be stored on the app/phone.

Long queue at pick up. Instruction on pick up location in Milan airport could be more detailed .