Muita dor de cabeça. Devido ha ma manutençao Obs : com uma propaganda enganosa.Manutençao 1 do Brasi

The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!

The car was okay, Localiza's service depends on who is serving you. This time I was lucky and everything went well.

The car given was old and the window wiper broken during heavy rain.

Excelente atención, tardamos un poco porque fuimos en temporada alta, habían muchas personas y se entiende. Pero habían 4 vendedoras que lo hacían bastante rápido. Solo tardaban las personas que no tenían reserva previa, por lo que podría recomendar que tengan un espacio de atención diferenciado entre personas con y sin reserva.

Mi oficial de easyrentcars fue Rafael ocampos. Me respondía todas las dudas por mail, en menos de 5horas. Quedé encantada, seré una cliente fiel.

Great customer service. Friendly staff.