Very smooth. Car upgraded and wife was allowed to drive for no extra cost.

Good, the car is in excellent condition.

Overall good experience. We purchased full insurance on QEEQ, and there was no additional upselling here. AVIS had the longest queue, and we waited for about twenty minutes, but the process itself was quick. We originally booked a Subaru but were given a Toyota CHR instead. The car had over 30,000 kilometers on it, but it worked perfectly during our road trip.

Not satisfied with the service of the car rental platform this year, poor management, and they can be misleading.

It's located right inside the airport, very convenient.

Since I frequently travel to Australia, and this year alone I've been there three times, I still recommend Hertz. The downside of AVIS is that the full insurance has to be purchased through QEEQ, and if there's an accident, you have to pay upfront and get reimbursed after returning to the country. This is a disadvantage compared to Hertz, where their full insurance allows you to not worry about anything.