Very easy

The car provided was not in good condition.

Overall, it was okay. The local office was nice, but the domestic customer service was terrible!

First time renting a car, randomly assigned to this company. The pickup process was fine, but when I returned the car, I had filled the gas tank, yet they still charged me. When I asked, the staff said they didn't know why. After multiple emails, they finally refunded me. Also, they rented out the car I had reserved to someone else, which was shocking. Unbelievable.

The staff had a bad attitude, avoided their own problems, and then tried to persuade customers to buy extra insurance, radio packages, and other useless things, resulting in nearly $500 in unforeseen charges.

Did not provide the car we reserved, nor compensated for the difference.