Orlando car hire horrendous

Get staff NOT TO LIE about tolls at the airport

Car was in poor condition, with scratches to rear body, no offside rear reflector & not very economical.

I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

On collecting car I was told to check for damage (scratches didn't count, only dents). Found 2 dents. Never had a rental car with any damage before.

Although the vehicle had over 35,000 miles and a few scratches on it at pick up it proved to be a very reliable vehicle. First time I have used Easy Rent Cars but it won't be the last. Keep up the good work and value. Brian Simpson