Pretty OK with my economy car

Very convenient, picking up and returning the car is right at the terminal entrance. The car model is great. I participated in the Ironman competition, and my bicycle could be easily placed in the trunk while my family could sit comfortably in the back. When picking up the car, I found a nail in the front tire. The staff responsibly took it to get the tire fixed before handing it over.

Overall very good experience.

Good. Easy to book.

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

Booking platform was fine.

Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.

Simple and easy

Like: Car brought to airport and picked up, no problems, would recommend
Dislike: Nothing