Why can't they supply what they confirmed to supply?

There was no instruction on how to use the vehicle, which made it difficult for me to open the convertible top. Picking up the keys by myself and then going to the parking lot with my luggage was a bit troublesome.

The car given was not an Opel but a SEAT León Ecomotive. Even though I can drive a manual minivan in my home country, the manual cars there are quite strange. The car had a burning smell within 1 kilometer. The only replacement car available was a two-door Fiat, which couldn't fit four people. The rental company insisted the car was fine and refused to refund the day's rental fee, resulting in a direct loss of nearly 70 euros.

It was quite late when we picked up the car, probably due to the last flight. There was no car inspection arranged; we just filled out a form, which stated that we received the car with a full tank, and were handed the keys. We found the car ourselves in the parking lot. The car was in great condition. We originally booked a manual, but it was upgraded to an automatic, which we were very satisfied with.

The staff was very friendly and the car provided was excellent and quite new, even newer than the one we saw online. Pickup at Athens Airport and drop-off in downtown Athens were both easy. We would choose this company again if given the opportunity.

Nice