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Live chat Email us Service Code: 9465852223
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let down by additional charges

Reviewed: Mon, Apr 29, 2019
About Advantage: 8.0 /10
When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Advantage Orlando International Airport

G.Allen

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Fri, Mar 6, 2020
“Upgrade at a cost.”
About Advantage: 8.0 /10
I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.
About QEEQ: 7.0 /10
Easy to book on line. Had no problem there.

c.kirkham

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Wed, May 22, 2019
“Tried to sell me toll pass & lied about toll cameras as we leave the airport, just so he can scam.”
About Advantage: 5.3 /10
Get staff NOT TO LIE about tolls at the airport

D.Coleman

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Compact SUV | Toyota RAV4 or similar
Reviewed: Tue, May 7, 2019
“Will be sending a formal complaint about this and will never use this comapny again.”
About Advantage: 6.3 /10
Ordered a Intermediate SUV and ended up with a 7 seater People Carrier. Upon returning the vehicle, filled up at a Gas station 5 miles from Airport. Waited 30 minutes for person to check vehicle and was charged U$ 15.00 because needle was not over the Full. Attendant was very rude and did not listen when told that vehicle was filled up 5 mile ago. Absolutely outrageous behaviour from this attendant.

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Compact SUV | Toyota RAV4 or similar
Reviewed: Sat, Apr 13, 2019
“Never want to go with Advantage again.”
About Advantage: 6.0 /10
I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

B.Simpson

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Fri, Feb 8, 2019
“Good Value for monies spent.”
About Advantage: 9.7 /10
Although the vehicle had over 35,000 miles and a few scratches on it at pick up it proved to be a very reliable vehicle. First time I have used Easy Rent Cars but it won't be the last. Keep up the good work and value. Brian Simpson
About QEEQ: 9.0 /10

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