Great staff, great car … way to expensive

No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00 very upset with this company

The staff didn't give us the GPS we ordered. I thought it was built into the car. We were away from airport by the time we figured out we didn't have the hand held device. Good thing our phone had navigation. I called and asked for a credit. When I returned the car, I made sure I got my credit.

I don't know about price drop protector.

I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.

Did not have my records when I got to counter! Lousy directions to return the car.

Everything was OK!

They lied about the excess cover that I had taken out privately. They are complete con artists working on commission and will say anything to get you to pay more. The rental is not on airport as listed it is a bus trip away which took 20 minutes to arrive. Would never use europcar again