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Search for Europcar Car Rentals in Manchester

Walking into a trap set by Europcar

Reviewed: Fri, Sep 30, 2022
About Europcar: 7.0 /10
At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit
About QEEQ: 10.0 /10
QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you would like to appeal refund for the extra day, please kindly reply our email to advise us. Thank you for your understanding.
Opel Crossland X image
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Small SUV | Opel Crossland X or similar

Relevant Reviews on Europcar MANCHESTER AIRPORT

Genevieve

View more >
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Sat, Nov 16, 2019
About Europcar: 8.0 /10
Service is okay, but the insurance, sigh.

Herbert Ted

View more >
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Mon, Jan 9, 2017
About Europcar: 10.0 /10
The only one open 24 hours

CKT

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Compact | Hyundai Ioniq or similar
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Tue, Oct 11, 2022
“Nice rental experience which was smooth and efficient.”
About Europcar: 7.0 /10
The quality of the car met my expectation. It was a hybrid car which was fuel efficient.
About QEEQ: 8.0 /10
The booking process was easy and clear. I cancelled a booking and re-booked the car and the whole process via the App was smooth.

A.Pearson

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Compact | Volkswagen Golf or similar
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Thu, Oct 3, 2019
About Europcar: 10.0 /10
Brilliant service would highly recommend
About QEEQ: 10.0 /10
Brilliant website, so easy to use and has never let me down the point system is amazing.

A

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Compact | Vauxhall Astra or similar
Europcar
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Tue, Jan 29, 2019
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar: 5.3 /10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.

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