You get what you pay for.

I found that somehow my booking had been removed so I had to contact Customer service several times before picking up the car. They told me that I was in the system. It just made me nervous due to the fact.

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

They were great

Outstanding service. Very friendly and easy to do biz with.

Like: Flexible, Willing to go the extra mile. Listened to what help I needed and very helpful with local info
Dislike: Could better coordinate airport pickups