Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

Picking up the car was exceptionally easy, and there were no additional charges as some websites mentioned. Returning the car was so simple it was hard to believe; we just parked the car, the staff took the keys, and we were free to go. Highly recommended.

The self-service cars are very convenient, no need to queue for pickup and drop-off.

I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles. In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.