YESAWAY, Los Angeles International Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Toyota Corolla
Compact
US$154.00/day
Rent a car
Nissan Versa
Compact
US$154.00/day
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Volkswagen Jetta
Compact
US$154.00/day
Rent a car
Ford Focus
Compact
US$154.00/day
Rent a car
Hyundai Elantra
Compact
US$154.00/day
Rent a car
Ford Fusion
Standard
US$170.00/day
Rent a car
Toyota Camry
Standard
US$170.00/day
Rent a car
- Chevrolet Malibu
  US$170.00/day
- Nissan Kicks
  US$177.00/day
- Hyundai Santa Fe
  US$177.00/day
Show other 35
Fold up
- YESAWAY Los Angeles Airport(LAX) Toyota RAV4 Rental
  US$177.00/day
- YESAWAY Los Angeles Airport(LAX) Nissan Rogue Rental
  US$177.00/day

YESAWAY - Los Angeles International Airport Information, Car Rental Instructions & Policies

Address

5250 W Century Blvd unit 110, Los Angeles, CA 90045

Telephone

+18007811023 / +14248004990

Pick-up Instructions

The YESAWAY - Los Angeles International Airport car rental location is located out of the airport

Please contact the staff to pick you up to YESAWAY - Los Angeles International Airport car rental when you arrived.

1. We provide free shuttle service from LAX to our location at 5250 W Century Blvd #110, Los Angeles, CA 90045. 2. When you arrive at LAX, please find the closest “Passenger Pickup” area from your terminal. It is located at the lower/arrival terminal’s outer curb. 3. Once you arrive at the “Passenger Pickup” area, give us a call at +1 800-781-1023 to schedule your free shuttle. *Note: Driving Area Restrictions: Unlimited mileage applies only within CA, AZ, NV, and UT. In order to pick up your rental, please have your valid driver's license, insurance card(if you plan to use your own insurance coverage), credit card, and hold a $500 refundable deposit ready. For further inquiries please contact +1 (818) 574-3187( WhatsApp)

Drop-off Instructions

1. Return Address: 5250 W Century Blvd #110, Los Angeles, CA 90045; 2. For after-hour returns, a self return drop-box will be provided (no shuttle); 3. Please confirm with the counter agent about airport-return shuttle service when picking up the vehicle.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	USD 200	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

Discover,JCB,AMEX,DinersClub are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 65 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Not allowed:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from Los Angeles Airport

21.9 mi from Whiteman Airport

Railway Stations

9 mi from Wilshire Normandie (LACMTA Station)

9.4 mi from Wilshire / Western (LACMTA Station)

9.5 mi from Westlake / MacArthur Park (LACMTA Station)

Hotels

0.2 mi from The Westin Los Angeles Airport

0.6 mi from Hilton Los Angeles Airport

1 mi from Crowne Plaza Los Angeles - International Airport

Other Landmarks

2.1 mi from Hollywood Park Casino & Racetrack

10 mi from Paramount Studios

11.1 mi from Hollywood And Vine

CHECK RATES

Map view of YESAWAY Store Location

coordinates: 33.9450121 -118.3717396

Location Images

YESAWAY-Los Angeles International Airport-127477-pickup_guide

Pickup Sign

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 3.4
Vehicle cleanliness: 3.6
Spaciousness: 3.7
Counter staff: 3.4
Pick-up location: 3.0
Drop-off location: 3.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, August 5, 2026
Huge thanks to the rental company for bringing my wallet and phone all the way to the airport—really appreciate it!
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, July 7, 2026
Awesome experience, I’ll definitely use this platform to rent a car again next time.
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Hilda Freeman
Los Angeles
10 /10 Excellent
Reviewed: Monday, June 16, 2025
Very satisfied. All issues were resolved promptly.
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Leopold Chapman
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, January 29, 2025
Very satisfied.
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Olivia Jeremiah
Los Angeles
10 /10 Excellent
Reviewed: Thursday, June 27, 2024
Very satisfied. The staff were very friendly, helpful, and patient.
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M.E.
Los Angeles
5 /10 Average
Reviewed: Wednesday, November 2, 2022
Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.
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Jacob Jennings
Los Angeles
10 /10 Excellent
Reviewed: Thursday, September 30, 2021
Very good
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Burke Jacob
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 5, 2021
Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.
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Nancy
Los Angeles
6.7 /10 Average
Reviewed: Thursday, August 6, 2020
The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
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Taylor Cook(e)
Los Angeles
8 /10 Very good
Reviewed: Thursday, July 30, 2020
Pretty good
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E. Atkins
Los Angeles
9.7 /10 Excellent
Reviewed: Thursday, July 16, 2020
Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.
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Anonymous
Los Angeles
6.7 /10 Average
Reviewed: Sunday, June 28, 2020
No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!
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Zara Wyat(t)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, March 29, 2020
Great service and quick pick-up
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T.Rucker
Los Angeles
10 /10 Excellent
Reviewed: Saturday, March 21, 2020
It was a smooth process. Great price. Clean car. Professional and courteous representatives.
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Anonymous
Los Angeles
9.3 /10 Excellent
Reviewed: Tuesday, March 17, 2020
Helpful. At times a bit difficult to understand, but courteous.
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P.DOAN
Los Angeles
8 /10 Very good
Reviewed: Wednesday, March 11, 2020
Well done!! Nice staff !!!
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Victoria Hoyle
Los Angeles
10 /10 Excellent
Reviewed: Friday, March 6, 2020
Smooth communication, simple procedures, and the service staff had a great attitude.
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Paula Winifred
Los Angeles
2 /10 Poor
Reviewed: Thursday, March 5, 2020
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R.Schwartz
Los Angeles
9.3 /10 Excellent
Reviewed: Saturday, February 29, 2020
Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.
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H.Miller
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 28, 2020
The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !
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S.Shah
Los Angeles
10 /10 Excellent
Reviewed: Saturday, February 22, 2020
Excellent car reasonable rates and the best customer service
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m.paraskevas
Los Angeles
7.3 /10 Good
Reviewed: Thursday, February 20, 2020
They wanted me to pay for a uber to get back to the airport.
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Norman Rockefeller
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 16, 2020
Overall, it was a pleasant experience. This was my first satisfying overseas car rental.
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Anonymous
Los Angeles
9.3 /10 Excellent
Reviewed: Saturday, February 15, 2020
They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.
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Agatha MacDonald
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 9, 2020
Both pickup and drop-off were very convenient, and the customer service staff were very friendly.
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N.Peralta
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 17, 2020
The car was in a very good condition, it doesn't have a smell which is what I hate with rental cars. Yesaway has very good deals, didn't spend to much on a 2 weeks rent. Loved the experience, we will come back to them agaim.
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Pearl Sailsbury
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, January 15, 2020
Excellent
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S.Wang
Los Angeles
8.7 /10 Very good
Reviewed: Sunday, December 29, 2019
Need to take taxi or Uber to the pickup location from the airport, not very convenient
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Leopold Chapman
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 16, 2019
Very satisfied, great attitude, and met someone from Chengdu.
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Edmund Waters
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 30, 2019
Pick-up and drop-off are very convenient, as always.
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Raymond Moulton
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 30, 2019
Pick-up and drop-off were very convenient, consistently good.
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Cliff Connie
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 28, 2019
When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.
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Hobart Gilbert
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 16, 2019
The pick-up and drop-off process was quick and convenient. The customer service was excellent and they could communicate in Mandarin.
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Pearl Sailsbury
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 8, 2019
Convenient pickup and drop-off. The only issue is that returning the car eight hours late is considered a full extra day, costing more than an additional day's rental.
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JAZ
Los Angeles
9.7 /10 Excellent
Reviewed: Wednesday, September 25, 2019
My only issue is that I forgot a pair of glasses in the car. I'm trying to recuperate them from YESAWAY. I hope they help me get them back.
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C.Tang
Los Angeles
10 /10 Excellent
Reviewed: Saturday, September 21, 2019
very good service overall
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Mike Sally
Los Angeles
2 /10 Poor
Reviewed: Monday, September 16, 2019
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Coradone
Los Angeles
9.3 /10 Excellent
Reviewed: Saturday, September 7, 2019
Very clear explanations on the contract. No up sell for insurance. Car waiting for us.
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Vivian Crichton
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 6, 2019
Convenient and fast
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Anonymous
Los Angeles
9.3 /10 Excellent
Reviewed: Thursday, September 5, 2019
The customer service at YESAWAY is the best I've ever experienced in the rental industry. They were eager to help me get where I needed to go, and even ordered rideshares to ensure I made my flight.
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Theobald Swinburne
Los Angeles
8 /10 Very good
Reviewed: Thursday, September 5, 2019
The efficiency is very high compared to local companies in the US, and they are flexible in handling things.
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E.Medrano Alvarez
Los Angeles
9.3 /10 Excellent
Reviewed: Thursday, September 5, 2019
Car has exceeded my expectation. I was expecting a 2016 to 2018 model as was described on the site but I got a newer car and the rate was unbeatable. Didn’t get any hassle from the staff and the car was ready when I got there. Definitely gonna go with EasyRentCars and next time.
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Leif
Los Angeles
8 /10 Very good
Reviewed: Tuesday, September 3, 2019
Call the company upon arrival at the airport, and a shuttle will pick you up at a designated spot. It takes about half an hour. The car rental process is fairly quick.
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Berton Harold
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 25, 2019
Warm and attentive service, and the environment is great.
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Julie B
Los Angeles
8.7 /10 Very good
Reviewed: Tuesday, August 20, 2019
YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.
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L.Dyer Jr
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 15, 2019
N/A
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Hogan Vogt
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 9, 2019
From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.
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H.Palacios
Los Angeles
10 /10 Excellent
Reviewed: Thursday, July 25, 2019
Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.
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C.Paulich
Los Angeles
9.3 /10 Excellent
Reviewed: Monday, July 22, 2019
The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there
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Florence Tennyson
Los Angeles
6 /10 Average
Reviewed: Saturday, July 13, 2019
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N.Day
Los Angeles
10 /10 Excellent
Reviewed: Thursday, July 4, 2019
A great company. Wonderful service and great car.
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Ward Wood
Los Angeles
4 /10 Average
Reviewed: Thursday, July 4, 2019
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Audrey Turner
Los Angeles
4 /10 Average
Reviewed: Friday, June 28, 2019
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E.Pickard
Los Angeles
8.3 /10 Very good
Reviewed: Thursday, June 13, 2019
Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.
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William Piers
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, June 12, 2019
Great customer service
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Xaviera Eden
Los Angeles
10 /10 Excellent
Reviewed: Thursday, June 6, 2019
Very convenient and fast.
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D.Moldavin
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 1, 2019
I am a seasoned car renter, and not easily pleasantly surprised, but YESAWAY's personnel was simply great - everybody was really friendly and fast, they picked us up late at night when we arrived, and gave us a ride to the terminal when we departed. I would definitely recommend YESAWAY to all my friends and relatives. Great job, guys!
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Anonymous
Los Angeles
5.7 /10 Average
Reviewed: Saturday, June 1, 2019
Once that you are able to find the location (Airport shuttle + company shuttle), everything was smooth.
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Orville Trevelyan
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 31, 2019
Great service, the Mercedes picks you up and drops you off right outside the terminal.
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M.Sandiford
Los Angeles
9 /10 Excellent
Reviewed: Thursday, May 30, 2019
The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .
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Bowen Carroll
Los Angeles
8 /10 Very good
Reviewed: Thursday, May 30, 2019
Overall satisfied, the car was new, easy pickup and drop-off, slight wait for airport pickup.
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j.horta
Los Angeles
10 /10 Excellent
Reviewed: Sunday, May 26, 2019
N/A
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Alva Dupont
Los Angeles
10 /10 Excellent
Reviewed: Saturday, May 25, 2019
Excellent! Will definitely book with them again next time!!!
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Brandon Ivan
Los Angeles
10 /10 Excellent
Reviewed: Saturday, May 11, 2019
Satisfied, if you ask the front desk, they will even tell you tips on saving money with your rental.
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A.Sierra
Los Angeles
9.7 /10 Excellent
Reviewed: Friday, May 10, 2019
Everything was great! Very nice and helpful
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K.Dave
Los Angeles
9 /10 Excellent
Reviewed: Thursday, May 9, 2019
Customer service was amazing. Such friendly staff. Loved it. Will rent from them again!
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Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, May 7, 2019
The service was very satisfying. We arrived at midnight, and the procedures were completed quickly.
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Jacqueline Huggins
Los Angeles
4 /10 Average
Reviewed: Sunday, May 5, 2019
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Richard Wesley
Los Angeles
10 /10 Excellent
Reviewed: Sunday, May 5, 2019
The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.
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Bernard Sara(h)
Los Angeles
10 /10 Excellent
Reviewed: Thursday, May 2, 2019
The service was very good
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M.LINARES
Los Angeles
6.3 /10 Average
Reviewed: Thursday, May 2, 2019
Got overcharge for a mistake made on booking. Tried to explain but had little success.
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R.Thompson
Los Angeles
6.3 /10 Average
Reviewed: Wednesday, May 1, 2019
Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use
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H.Maaradji
Los Angeles
9 /10 Excellent
Reviewed: Tuesday, April 30, 2019
It was an adequate vehicle
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O.TUGADO
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, April 30, 2019
Great experience. I would recommend to everybody.
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M.Moon
Los Angeles
10 /10 Excellent
Reviewed: Saturday, April 27, 2019
Quick, easy and friendly service! Will definitely use them again!
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A.Craver
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 24, 2019
Wish I have known Yesaway sooner.
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A.Abu Jaleel
Los Angeles
7.3 /10 Good
Reviewed: Tuesday, April 23, 2019
It took really ling time to process the pick up of the car.
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D.Navarro
Los Angeles
9.3 /10 Excellent
Reviewed: Tuesday, April 23, 2019
AWESOME experience. Very easy and customer focused.
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D.Bryant
Los Angeles
9.3 /10 Excellent
Reviewed: Tuesday, April 23, 2019
Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.
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Freytor
Los Angeles
6.3 /10 Average
Reviewed: Monday, April 22, 2019
The car did not include liability insurance so was forced to buy this. The price was therefor not so cheap. Easy car should inform customer about this.
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M.Maow
Belgrade
9.3 /10 Excellent
Reviewed: Saturday, April 20, 2019
I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.
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Anonymous
Los Angeles
8.7 /10 Very good
Reviewed: Friday, April 19, 2019
After hour location gps address is not correct. Pick up was super nice and friendly check in was super friendly and quick
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S.Rios
Los Angeles
10 /10 Excellent
Reviewed: Thursday, April 18, 2019
Car definitely exceeded expectation. Very nice! Great price! Employees very nice and friendly. Only thing is the so called shuttle service. It’s a city bus that only stops/picks up at certain terminals and hard to find. I ended up taking a cab for $20 so not too bad. They paid for an Uber back to airport when I dropped off car. So they are really nice just wasn’t aware of how shuttle service worked. I will definitely rent from them again.
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Bblythe Brooke
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 17, 2019
The counter staff were friendly and considerate of the customer's perspective.
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Anonymous
Los Angeles
8 /10 Very good
Reviewed: Sunday, April 14, 2019
Staff very helpful and friendly.
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A.Velarde
Los Angeles
8.7 /10 Very good
Reviewed: Thursday, April 4, 2019
the first day they gave us a Ford focus, through the streets of Hollywood on the rise the car began to warn of transmission heating, which was worrying and happened 2 times, cancel an attraction for the Hollywood observatory for that problem, we lost 4 hours in going to return the car and claim for another, happily this problem happened in the city and not outside it because it would have been a bigger problem!
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Jonathan Sawyer
Los Angeles
6 /10 Average
Reviewed: Tuesday, April 2, 2019
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M.Stein
Los Angeles
8.3 /10 Very good
Reviewed: Monday, April 1, 2019
Very nice and helpful customer service reps.
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A.Anooshehpoor
Los Angeles
6 /10 Average
Reviewed: Friday, March 29, 2019
The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.
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A.Hall
Los Angeles
5 /10 Average
Reviewed: Friday, March 22, 2019
We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.
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Meredith Juliana
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, March 20, 2019
Satisfied
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Humphrey Birrell
Los Angeles
10 /10 Excellent
Reviewed: Monday, March 11, 2019
Excellent service
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H.Rempel
Los Angeles
8.7 /10 Very good
Reviewed: Thursday, March 7, 2019
I would rent from this company again. The car was in great shape and the staff was friendly.
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Christ Austen
Los Angeles
8 /10 Very good
Reviewed: Tuesday, March 5, 2019
Good attitude
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Beryl Wollaston
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, March 5, 2019
Quite good
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Penny Senior
Los Angeles
10 /10 Excellent
Reviewed: Sunday, March 3, 2019
Great service, shuttle provided!
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Gabriel Frances
Los Angeles
10 /10 Excellent
Reviewed: Sunday, March 3, 2019
Easy to contact, prompt responses, very thoughtful pick-up and drop-off service, efficient and great service.
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Pandora Harte
Los Angeles
10 /10 Excellent
Reviewed: Saturday, March 2, 2019
Excellent
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Anonymous
Los Angeles
8 /10 Very good
Reviewed: Friday, March 1, 2019
The overall experience was very positive. The good: Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella. Could use improvement: Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.
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Elsa Camp
Los Angeles
10 /10 Excellent
Reviewed: Thursday, February 28, 2019
It was an excellent experience. The service was comfortable, and everything from pick-up to accident handling was smooth. I hope Yesway can have more locations. Unfortunately, there isn't one in Las Vegas.
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D.Joo
Los Angeles
9 /10 Excellent
Reviewed: Wednesday, February 27, 2019
The only issue was them not being able to take us back to the hotel and also no direct pickup from airport.
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Bing Smith
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, February 26, 2019
Few people, no lines, simple procedures, great service attitude!
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R.Ardelean
Los Angeles
6.3 /10 Average
Reviewed: Wednesday, February 20, 2019
I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles. In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.
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Ternence Theresa
Los Angeles
8 /10 Very good
Reviewed: Sunday, February 10, 2019
- Chose the self-service option, but upon arrival, some booking procedures were still required. - They printed our international driving permit only after a reminder. - They provided a guide to U.S. traffic rules, which is very helpful for newcomers to driving in the U.S. - The provided offline GPS wasn't very useful. - We were pleasantly surprised to find a phone holder in the car, which was brand new and very sturdy. - Picked up the car from a store at the international airport, where they provided free self-service hot water, coffee, tea, and restrooms. However, sometimes there was no staff present, and we had to call them out. - On the last day, they drove us to the airport, and although we waited about half an hour, a staff member later apologized and explained that the shuttle had to refuel, which took some time. The shuttle was very comfortable, highly recommended~ - Overall, I would choose yesaway first for my next self-drive trip abroad.
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Elsa Camp
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 3, 2019
Great service.
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d.mushinski
Melbourne
7 /10 Good
Reviewed: Wednesday, January 30, 2019
Staff was courteous
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M.Breskin
Los Angeles
9 /10 Excellent
Reviewed: Friday, January 25, 2019
The car had some scratches and dents, but otherwise it was fine. Picking up my vehicle was smoothe. Dropping off, had a bit of a wait to get to the airport. First said it would be 5 minutes. I waited at least 5 minutes, then said it would be an additional 10 minutes. When I indicated I really needed to make my flight, then then took me to the airport. Other than that I think Yesaway is great, better than any Car Rental I have ever experienced. Prices are quite reasonable and hoping them keep them that way. Would like to see a little more customer service available at the counter when walking in. Overall the place seems empty, but the upside is that there isn't a huge crowd to compete with time wise. Overall I would give Yesaway a 9.8. I am very happy with them and would like to make this my Car Rental of Choice. Thank you Yesaway, and especially Thank you to Isaic who helped me when picking up my car rental. Michael Breskin
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E.Kim
Los Angeles
9 /10 Excellent
Reviewed: Thursday, January 24, 2019
I was hesitant about this company at first due to the low cost. It was a bit difficult finding their pick-up location due to the instructions being hard to understand. However, once I got there everything went smoothly. Yesaway even provided an added bonus of a free airport drop-off. Highly recommend.
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Annabelle Robeson
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, January 23, 2019
The pickup took a bit longer, I waited for over half an hour, but everything else went smoothly.
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M.Levitt
Los Angeles
9.7 /10 Excellent
Reviewed: Wednesday, January 23, 2019
Friendly fast service
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Boyd Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 22, 2019
This is the first time I've rented from this company, and I'm very satisfied overall!
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Eli Buck
Los Angeles
10 /10 Excellent
Reviewed: Monday, January 21, 2019
No need to queue, just pick up the car upon arrival
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Amy Jordan
Los Angeles
10 /10 Excellent
Reviewed: Saturday, January 19, 2019
The service was excellent, no unnecessary upsells, and the car pickup was very fast.
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D.Hadwin
Los Angeles
7.3 /10 Good
Reviewed: Tuesday, January 15, 2019
I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.
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Celeste Jack
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 6, 2019
The staff is very patient and there is 24-hour service with prompt responses.
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Mavis Sandy
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, November 28, 2018
Picking up the car was exceptionally easy, and there were no additional charges as some websites mentioned. Returning the car was so simple it was hard to believe; we just parked the car, the staff took the keys, and we were free to go. Highly recommended.
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Vic Tobias
Los Angeles
8 /10 Very good
Reviewed: Saturday, November 17, 2018
Overall acceptable
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Magee Cooper
Los Angeles
6 /10 Average
Reviewed: Saturday, November 17, 2018
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Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 12, 2018
Very Satisfied
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Flora Bess
Los Angeles
4 /10 Average
Reviewed: Monday, November 5, 2018
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Maxine Commons
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 31, 2018
Good
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Ward Wood
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 23, 2018
Very friendly staff
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Isabel Grace
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 21, 2018
It was my first time trying YESAWAY, recommended by QEEQ. They offer Mandarin service which was clear and warm. The counter staff were patient and enthusiastic, with minimal waiting time. Very satisfied.
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Ulysses Terry
Los Angeles
6 /10 Average
Reviewed: Sunday, October 21, 2018
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Miles Judson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 14, 2018
Friendly service, but a bit slow
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Ken Raman
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 10, 2018
Very friendly
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Suzanne Clarissa
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 28, 2018
The staff's attitude was very good.
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Joseph Pater
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 21, 2018
No need to queue, pretty fast.
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Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Monday, September 17, 2018
Service
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Rodney Elsie
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, September 5, 2018
Very satisfying experience
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Troy Nick
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, September 5, 2018
Very good
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Nora Violet
Los Angeles
10 /10 Excellent
Reviewed: Sunday, September 2, 2018
No queues, the service staff drove directly to the airport for pickup, and the return process was very convenient
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M.Santacruz
Los Angeles
10 /10 Excellent
Reviewed: Saturday, September 1, 2018
Like: Staff were great: professional, helpful and friendly! Highlight to Michael!
Dislike: Nothing
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William Bertha
Los Angeles
6 /10 Average
Reviewed: Tuesday, August 28, 2018
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P.Doad
Los Angeles
8 /10 Very good
Reviewed: Monday, August 27, 2018
Dislike: The colour was diff then in picture
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C.Vescera
Los Angeles
9.8 /10 Excellent
Reviewed: Monday, August 27, 2018
Like: I liked the pricing and also the free upgrade. Definitely will use it again if I’m ever in LA
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M.YOUSIF
Los Angeles
10 /10 Excellent
Reviewed: Saturday, August 25, 2018
Like: THEY ARE VERY FRIENDLY
Dislike: NOTHING
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Pandora Harte
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 24, 2018
The car was very practical, service was excellent, and there was a shuttle service.
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Amelia Joel
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 24, 2018
Arrived in the evening, arranged a private car to pick us up from the airport to the store.
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Hamiltion Timothy
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 24, 2018
Overall, it was a very satisfying experience, but I hope the drop-off process can be better arranged!
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Cara Garden
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 23, 2018
No lines at all, the staff were extremely nice.
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Valerie Stilwell
Los Angeles
6 /10 Average
Reviewed: Wednesday, August 22, 2018
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Michelle Vincent
Los Angeles
4 /10 Average
Reviewed: Wednesday, August 22, 2018
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Abraham Bronte
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 21, 2018
The rental company had the car ready, and there were only two customers ahead of me during the paperwork process, so I could drive away quickly.
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Abel Pulitzer
Los Angeles
10 /10 Excellent
Reviewed: Monday, August 20, 2018
Very good
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Yves DeQuincey
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, August 15, 2018
The staff were extremely friendly, and even after returning the car, they still answered my questions.
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R.Ortega
Los Angeles
8 /10 Very good
Reviewed: Friday, August 10, 2018
Like: Took a trip to Vegas car ran very nice to problem with it
Dislike: None
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Veronica Defoe
Los Angeles
10 /10 Excellent
Reviewed: Saturday, August 4, 2018
Arrived at the airport, there was a car to pick us up, about ten minutes to the store, and the pickup was quick.
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N.Dorsey
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, August 1, 2018
Like: Staff was nice & informative, no upsell or fraudulent charges. We were also picked up & dropped off in a Mercedes van, which was nice.
Dislike: Everything was fine.
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M.Ball
Los Angeles
8.6 /10 Very good
Reviewed: Tuesday, July 31, 2018
Like: The pick up was easy, the shuttle was convenient, our car was in great condition.
Dislike: We had a bit of a long wait for the shuttle back to the airport, and it appeared that the shuttle driver was just waiting, not actually gone anywhere, so there was some miscommunication around that. Other than that, the experience was great.
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C.Emmett
Los Angeles
9.6 /10 Excellent
Reviewed: Saturday, July 21, 2018
Like: Customer service was excellent!!!
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Elvis Lee
Los Angeles
6 /10 Average
Reviewed: Thursday, July 12, 2018
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G.Spencer
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 1, 2018
Like: This was such an easy experience. They were efficient, kind, and made sure we were happy. They even left an umbrella in the car for us in case it rained! Will definitely use again and have already recommended!
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Miranda III.
Los Angeles
10 /10 Excellent
Reviewed: Friday, June 22, 2018
Excellent! Great service and car condition! Will choose again next time! And it's very affordable!
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Murray Isaac
Los Angeles
2 /10 Poor
Reviewed: Wednesday, June 20, 2018
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C.Jennings
Los Angeles
9.8 /10 Excellent
Reviewed: Sunday, June 10, 2018
Like: Location across from I 405
Dislike: No thing
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Hogan Vogt
Los Angeles
10 /10 Excellent
Reviewed: Friday, June 8, 2018
Pick-up was very smooth, no queues.
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Clarence Yerkes
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, June 6, 2018
Very good.
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N.Quijano
Los Angeles
10 /10 Excellent
Reviewed: Sunday, May 27, 2018
Like: They were friendly and economical.
Dislike: Everything was above and beyond.
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Tracy Mary
Los Angeles
10 /10 Excellent
Reviewed: Saturday, May 26, 2018
No waiting in line, immediate service upon arrival.
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C.Van Wassenhove
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 25, 2018
Like: Super Professional
Dislike: Nothing
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William Bertha
Los Angeles
8 /10 Very good
Reviewed: Tuesday, May 15, 2018
The wait time at the airport pickup was too long. It should be faster.
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Harry Dorothy
Los Angeles
10 /10 Excellent
Reviewed: Monday, May 14, 2018
No need to queue
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Norman Garcia
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 11, 2018
Satisfied with the service. Airport pickup and drop-off, no need to queue, personalized service, very comfortable.
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Adair Jonson
Los Angeles
2 /10 Poor
Reviewed: Wednesday, May 9, 2018
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T.cao
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 4, 2018
Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.
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Stacey
Los Angeles
2 /10 Poor
Reviewed: Thursday, May 3, 2018
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Gerald Gray
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, May 2, 2018
Very good
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B.Johnson
Los Angeles
8 /10 Very good
Reviewed: Thursday, April 26, 2018
Like: I like how the shuttle picked you right up from where I was at the airport and drop me right off where I needed to be when leaving
Dislike: I wish the rental car company would offer booster seats for free
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Dana Haywood
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 18, 2018
Very good, except that I waited for 20 minutes due to traffic. Once I arrived, I just had to sign and take the car, which took only 5 minutes.
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M.Dixon
Los Angeles
9.8 /10 Excellent
Reviewed: Tuesday, April 17, 2018
Like: I was very satisfied with the price I received. For the vehicle I rented. I was a bit confused at first, on where to be for the pick up. This is an off airport site, location. It was a lot easier then I anticipated. I needed the car for a few extra hours and the added fee was fair, in my opinion. I will be back in July and i will use them again.
Dislike: I had a hard time understanding some of the conversation held over the phone.
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Don Emmie
Los Angeles
10 /10 Excellent
Reviewed: Monday, April 16, 2018
The service attitude was good, not overly enthusiastic.
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Barbara Bird
Los Angeles
10 /10 Excellent
Reviewed: Friday, April 13, 2018
Since I chose the car, it was already waiting for me when I arrived. The wait for the staff at the airport was about 10 minutes. Very convenient.
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Heloise Esther
Los Angeles
2 /10 Poor
Reviewed: Tuesday, April 3, 2018
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Debby Dierser
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, March 21, 2018
The front desk was excellent!
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N.Spector-Mae-flock
Los Angeles
8.4 /10 Very good
Reviewed: Friday, March 16, 2018
Like: The price and the car
Dislike: Nothing
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Vita Hugh
Los Angeles
10 /10 Excellent
Reviewed: Monday, March 5, 2018
The self-service cars are very convenient, no need to queue for pickup and drop-off.
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J.Kernes
Los Angeles
10 /10 Excellent
Reviewed: Monday, March 5, 2018
Like: fast frendly
Dislike: nothing
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Bartholomew Ward
Los Angeles
8 /10 Very good
Reviewed: Sunday, February 25, 2018
Both pickup and dropoff were efficient, and the staff responded promptly.
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Morton Joule
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 23, 2018
Very good, staff contacted us in advance and picked us up, no need to wait in line
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Florence Tennyson
Los Angeles
10 /10 Excellent
Reviewed: Monday, February 19, 2018
The staff was very friendly and enthusiastic, especially the gentleman who helped with the car return. He was exceptionally good.
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Jeff DuBois
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 18, 2018
Great service with pick-up and drop-off, and they directly cooperate with QEEQ, fully acknowledging QEEQ's full insurance.
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Fay Snow
Los Angeles
10 /10 Excellent
Reviewed: Saturday, February 10, 2018
Hardly any queues
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Magee Cooper
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 30, 2018
The whole process went quite smoothly. Maybe because we arrived at night, there was no queue for picking up the car.
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Todd Southey
Los Angeles
10 /10 Excellent
Reviewed: Saturday, January 20, 2018
This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.
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Devin Gunther
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, January 17, 2018
Picking up and returning the car was extremely convenient, and the car was in good condition.
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Beacher Leigh
Los Angeles
4 /10 Average
Reviewed: Wednesday, January 17, 2018
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Amos Ella
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 7, 2018
The rental company promptly contacted us before departure to discuss the itinerary, quickly answered various questions, and provided relevant guidance. There were shuttle services from the airport. The process of picking up and returning the car was very convenient and straightforward.
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Elaine Burns
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 3, 2017
They proactively contacted me in advance to confirm the pick-up location, very responsible.
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Reg Moses
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 6, 2017
Convenient and efficient service
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Walker Boyle
Los Angeles
8 /10 Very good
Reviewed: Thursday, July 27, 2017
The service was friendly, but since the company is small, there are fewer shuttle buses. You have to call the rental company from the airport to get picked up quickly.
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