Long wait for pick up. Some car issues.

United States

Reviewed: Tue, Apr 30, 2019

About Routes: 6.8 /10

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.

About QEEQ: 10.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

J.Gisi

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Aug 23, 2019

“Awful Customer”

About Routes: 6.3 /10

From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.

About QEEQ: 7.0 /10

J.Edward

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Jul 3, 2019

“Not bad”

About Routes: 9.7 /10

No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

About QEEQ: 9.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sun, Jun 2, 2019

“I will not use Routes again if I can help it!”

About Routes: 7.0 /10

It took a long time to pick up and drop off the car. We had to wait 1 hour and 45 minutes at the counter to pick up the car and 45 minutes to drop off. There were people in the office, but they all just run around not taking care of customers.

G.Lund

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Feb 27, 2019

“Waited for over an hour for shuttle after calling 3 times. Driver and desk clerk gave opposing stori”

About Routes: 4.0 /10

Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.