Good price, not good service.

This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;

Like: GREAT CAR
Dislike: TOUGH TO FINE WHERE TO GET SHUTTLE OFFICE WAS OVERWELMED, BUT I TOOK IT IN STRIDE CONSIDERING THE VOLUME AND CLIENTS IN FRONT OF ME.