You guys have to improve the staff members specially the young kid on the front desk.

Very long for pick up and drop off

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.

Like: The keep was great. Less than $100 for MondayMonday-friday.
Dislike: My information was not in system initially like I didn't have a reservation.

Like: Nice vehicles and awesome service.
Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.