Flight was cancelled and trying to get reservation changed was difficult. Wait time for rental was l

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

pick up at airport needs help

These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.

Waited 90 minutes to get car. Workers were rude and made little effort. They didn’t have my vehicle, so had to find me a new one which took additional time.

Best customer service experience I had so far for a car rental. Everyone was so friendly and the ride was on time .