Perfect

The front desk tried to charge extra fees multiple times, and their attitude was average.

Satisfied

Terrible company. Do not go for the cheaper option with this company. We already purchased three insurances on the rental platform, but when we got to the store, the staff kept pushing more insurance on us. We refused but then they asked us to swipe our card for a violation deposit. Turns out they charged us for full coverage insurance instead. When we got back, we found out they deducted over 1700! This is a scam company!

Unreasonable price increase! I chose to pay at the store, and then they added various charges. I told them my US credit card includes rental car insurance, but the female staff still forced me to buy additional insurance or I wouldn't be able to pick up the car. The original order was only over $400, but I ended up paying over $800! Contacted the rental car service customer support, but they couldn't resolve it. Finally switched to AVIS. Overall, a huge waste of time! Never go to Thrifty! The bad reviews online are true!

The store isn't very big, and the shuttle bus is shared with Dollar, but the service was good.