Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

simple car, ran well, cheap on gas. The rental company should explain in detail each fee about to be charged and what each line means. There was no transparency on this.

I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.

All gy

Easy to get through the system

The first car we received looked good, but when we got inside we noticed the driver’s side windshield was very deeply scratched, all over. We requested another car, but were told we had to go back to the service counter to change cars, which we were able to do.

The car was really nice when we went to pick it up I stopped downstairs and they sent me upstairs she told me I need to go back downstairs so I went back downstairs they sent me back up so I went back up and then kind of got upset and then they took care of it