Great experience

When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!

Fast service, no unnecessary talk

Overall satisfied, but had to wait for quite a while before the staff brought the car over during pickup. The staff left without saying anything, and I had to ask to find out that I needed to inspect the vehicle myself and mark any damages. The guard at the exit then signed off on it. None of this was proactively communicated.

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

Helpful counter staff. Gravel on floor of car as well as bits of trash in the back seat area. No one came out to check the car for damage before I drove off in it, something that has been done with previous rentals.

Everything went smoothly.