Terrible and cheap only to start with

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

The car was ok. The pick up was dreadful and slow. The service at the puck up was so slow. I would advise that the cheap price is not worth it. Very vigorous selling of insurance that was factually incorrect

Overall was okay. Bought a diffrent unsurance and they said its not valid. Must purchase their insurance.

I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.