Terrible experience

M.mendez

Ireland

Reviewed: Thu, Jul 4, 2019

About Easirent: 4.3 /10

It took 90 mins from calling office for pick up to arriving at office for car .. then they didnt have correct vehicle , they tried to palm me off with little Peugeot, I'm 6ft 3 ! so then they offered another car , it was scratched and dented all around , front bumper was unsecure as it had a bump previously, I opened the car up and it was filthy , hadn't been cleaned, previous hirer documents , empty coffee cups , sweet wrappers , smelling of cigarettes.. anyway I had to take it as i was late for my meeting at this stage .. I drove a few miles down the road and realised there were 2 yellow warning lights on , and I couldn't check what they were for as there was no vehicle user manual and to top it off the whole media system was in spanish .. also there was insufficient fuel in vehicles..you couldn't make it up .. I sometimes get Hertz and I always get a new or new ish vehicle sparkling clean and fresh .. I have pics to back up all the above ..

About QEEQ: 8.0 /10

Intermediate | Kia Optima or similar

1 days rental

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Sabina Sinclair

Ireland

1 days rental

Reviewed: Tue, Oct 29, 2024

About Easirent: 10.0 /10

The staff was quick and responsive, the pick-up and drop-off were efficient, and the location was very easy to find. The car handover process was relatively fast.

About QEEQ: 8.0 /10

D.Furlong

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Sat, Jul 27, 2019

“Value for money!”

About Easirent: 8.3 /10

Had to wait 20 minutes for the shuttle bus, staff were very good, but the car had a bad shake!

About QEEQ: 10.0 /10

J.Slocombe

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jul 6, 2019

“Acceptable, but a Few Things Might Be Improved”

About Easirent: 7.0 /10

Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.

A.Matcheswalla

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Jun 18, 2019

“Value for money”

About Easirent: 6.7 /10

Easirent has not yet refunded the deposit of 2100 euros they charged.

About QEEQ: 8.0 /10

David Long D.Long

Ireland

1 days rental

Intermediate | Ford Mondeo or similar

Reviewed: Thu, Feb 21, 2019

“Great customer service. Will certainly return again.”

About Easirent: 10.0 /10

I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.

About QEEQ: 10.0 /10

Terrible experience

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