Good experience, good price, good service

Super helpful, smooth and wonderful experience! Highly recommend!

Love this platform.. very competitive prices and extremely clear directions which was so helpful in renting abroad! I joined the diamond program for extra perks as they claim an extra 7% off at booking.com, however, I followed all instructions, compared to other platforms and really didn’t observe the savings. Perhaps it was there, just not very clear at checkout.

Super easy process, nice people. Rental car return is confusing at Dublin airport, but that’s an airport issue and not a Europcar issue.

Made getting the car super easy overall, found a really good price for the trip.

Everything was good from customer service pick up to the car description exactly to the information read.

When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .

The agent at check in told me she was upgrading my vehicle free of charge. This was not even an option to decline as she handed me the keys and told me she went ahead an upgraded me to a BMW for free. We later found out that we were charged over 300 Euro for the upgrade which the company then refused to refund. Re read your contract before signing anything! Lesson learned!