easy as

No queue when picking up the car, waited fifteen minutes to return the car. All within an acceptable range.

Very noticeable!

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

surprised at the ease of pickup, no over the top sales advice, full take over instructions given. Customer service was excellent no quibble when asked for a lift to catch our ferry.

Booking was easy straight forward and clear.