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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

J.Prashanth

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Jun 22, 2019
“Very bad”
About Routes: 4.0 /10
These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.
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N.Lucas

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Full Size | Nissan Altima or similar
Reviewed: Sun, Apr 28, 2019
About Routes: 8.0 /10
Need more staff to check out.
About QEEQ: 8.0 /10
I had a great value for a full size vehicle. The price had drop even lower than when I booked.

Sybil

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Apr 19, 2019
“Great price, great service”
About Routes: 9.7 /10
The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions Great staff
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Apr 15, 2019
“Great - no issues with Routes”
About Routes: 9.3 /10
Had to wait about 10 minutes at MCO for the airport, and once we got to Routes it was another 10 minute wait, then I was on my way. Got a free upgrade. For the price I paid the overall experience was great.
About QEEQ: 10.0 /10

R.BOODOO

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Aug 19, 2018
“great start forvacation”
About Routes: 9.6 /10
Like: excellent value and service

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