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Live chat Email us Service Code: 1488860132
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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

Lee

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Sep 13, 2019
“AAA++”
About Routes: 10.0 /10
I have to say...one of the best experiences with a rental company....The agent that assisted in my rental was exemplary. He was informative, courteous and added to my overall vacation satisfaction...thanks so much. Will definitely recommend this company to others and will use again in my future visits.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 4, 2019
About Routes: 4.7 /10
One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.
About QEEQ: 8.0 /10
Easy process, good service.

B.Hansen

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Economy | Kia Rio or similar
Reviewed: Fri, Feb 22, 2019
“Great price and upgraded vehicle, but terrible pickup”
About Routes: 7.3 /10
Waited a LONG time to get the car. Apparently the employees were on break in the back room and couldn't be bothered by the long line at the desk.
About QEEQ: 8.0 /10

M.Washington

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Economy | Kia Rio or similar
Reviewed: Wed, Feb 6, 2019
“ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE”
About Routes: 3.3 /10
The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

A.streich

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Premium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 9, 2018
“The jeep was awsome!”
About Routes: 10.0 /10
Like: Was very easy and smooth transaction.
Dislike: That i couldn't stay in it longer.

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