Smooth and easy process

My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.

The lady boss and the guy who served me was friendly and helpful. Both speaks English, that's a plus point. No hard selling, no hassle. Only problem is that those LPG cars have smaller boot space. Even I had a hard time squeezing my 2 luggage in the boot.

Platform easy to use. Straight forward.

Pick up was really easy. Drop off also easy but people kind of not paying attention to your concerns. Maybe a language barrier thing. Bilingual personnel might help

The car was dirty and not cleaned properly. The windscreen wasn't cleaned properly and was difficult to see through at night. The car condition wasn't great - there were issues with the gear which didn't affect the drive however you could hear sounds when you were turning the steering wheel to the left. The wheel didn't have enough air either. It was a bit of a hassle having to take a shuttle bus from the airport to collect the car. Waiting for the shuttle bus to arrive, and waiting for other passengers took some time.