As above.

good experience

good experience

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.

The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.

Staff member was helpful and spoke good English. Cat was a brand new Citroen. Good service