SPAIN CAR RENTAL REVIEWS

Overall pretty good. They did try to upsell their own insurance at first, but once I told them I’d already bought QEEQ’s coverage, they stopped pushing it.

Service was really friendly and both pickup and return were super quick.

Pretty good overall.

They barely tried to upsell us, which was nice. The guy did remind us that the car was really small, but I told him it was fine since it was just the two of us, so no need to upgrade. He also asked if we wanted extra insurance; I said no and he didn’t push it at all. The whole process was quick and straightforward. It’s self-service pickup: you go to the first floor of the parking garage and find the car yourself. He wrote down a parking spot for us, but it was probably wrong—should’ve been 73 and he put 93. In any case, you just go to that general area, use the key fob to lock/unlock as you walk around, and you’ll eventually spot your car.

The rental company was fine overall, but they charged €274 for the border-crossing fee plus one additional driver for 18 days, which felt a bit steep. Apparently the cross-border fee has gone up recently.

Pretty good overall.

The staff were really friendly and spoke excellent English.

Even though the tank was pretty much empty when I picked up the car, they did refund me for the unused fuel when I returned it. The car itself was in good condition, actually better than what I originally booked, and it was quite fuel‑efficient.

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Bilingual staff made communication really easy.

I've been renting with Enterprise for many years and they've always been very professional and well-organized. The Valencia branch is relatively small and shares a location with other rental companies, but the staff there are really friendly and know their stuff. Pick-up was smooth and efficient. When we were driving to Ronda, there was road construction, a lot of loose gravel, and it was already dark, so we ended up having an accident and the car was badly damaged after sliding off the road. Enterprise handled everything afterwards—accident processing, repair claims, and insurance—by the book and coordinated each step really well, and the outcome was very satisfactory. Fortunately no one was hurt and we made it home safely. Just a reminder to everyone: always drive carefully and pay close attention to road conditions.

Rented the car directly at the counter and they even upgraded me to a hybrid, which drove really well. Started in Madrid, headed down to Málaga, stopped off in several cities along the way, then continued on to Valencia and finally dropped the car off in Barcelona.

Pickup was really smooth and hassle‑free.

The staff were super friendly and really professional. They even helped me switch to a different car type, and overall I’m very satisfied.

Pretty good overall, they have a central counter right in the parking lot where you pick up the car.

Really good overall.

The rental company felt pretty big and legit.

Service was great, and they even gave my kid a set of drawing pens.

Small company, but the service feels really warm and personal.

The rental company made everything super straightforward, and the service was excellent.