new car, counter not at the airport but a schuttle took us to the rental facility, all self service.

Extremely dissatisfied. Out of the 20 countries where I have self-driven abroad, this was the worst experience. On the second day of the rental, I lost the car key due to my own mistake. A local friend in Portugal tried to help me pick up a spare key from the airport, but I was told I had to go in person. So I took a taxi to the rental location at the airport, only to be told there was no spare key. I was then instructed to personally call the towing company and return to the car's location myself. I took another taxi back to the car and waited for hours. When the tow truck arrived, the towing company said the car must be taken to a repair shop, not the rental office. Additionally, I had to bear all the resulting fees (towing, key replacement, refueling, labor, road service, etc.) myself, as the insurance did not cover them. This was my worst car rental experience ever! Remember the name Alamo. Never rent from this company.

Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

The automated booking kiosk was not 100% operational.

all went smoothly

Great deals!

The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk