Car good..customer service poor

I bought the supplementary comprehensive insurance provided by Zuzuche. At the counter during pickup, they added the car rental company's insurance without even asking, charging over 30 dollars a day. Fortunately, I checked the bill and asked them to cancel it. Although the car was relatively new, it was poorly maintained. The interior wasn't very clean and had a lot of cockroaches. The car roof wasn't sealed properly, and when driving over 60 miles per hour, it made a noise like boiling water.

Forced upselling and very aggressive

The deposit was deducted without sending me the detailed deduction list. I don't know what the charges are for.

The staff at Miami Airport were quite diligent and responsible. The contract was explained clearly, and there were no extra charges as rumored. The car pickup was also quite fast.

This company is terrible. I booked for 15 days and when I picked up the car at Miami Airport, the staff asked if I wanted to upgrade the vehicle. I clearly said no. The vehicle I got was exactly the same model as the one I booked, but the contract showed an upgrade fee of $10 per day. Second, they asked if I wanted additional insurance. I told them my booking already included insurance and I didn't need any extra, but the staff still added two more insurances, totaling $394. My English isn’t very good, and when someone checked the contract, I found out about these unjust charges. The next day, I went to the store and the manager immediately acknowledged the mistake with the upgrade fee and canceled the insurance. This company takes advantage of people who aren't fluent in English by adding unnecessary fees. If you rent a car from this company, make sure you understand the contract clearly to avoid being scammed.