Terrible and awful experience

The car was much bigger than the one we selected which was fine except for the gas usage. They charged a $1000 deposit even though we purchased coverage through EasyRentCars and had my own auto insurance. They also did not give me a receipt at drop off and then charged me an additional $120 without contacting me or giving me a reason for the additional charges. I would definitely avoid one switch for future rentals.

The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open

Helpful friendly

Car was good. Wish they had given me an upgrade. Overall process was smooth

Good platform and easy process

What I should right about my experience, they are the worse and also make you pay more by showing all the different expenses and also doesn't give the car even if we denied it. So never ever going to rent a car from them nor recommend any one to do so. I can't comment or rate the experience in the car since I didn't used one. So give and option to chose service not received at all.

DO NOT BOOK HERE. This was a terrible experience - we arrived at the pick up several hours late due to a flight delay. The shuttle dropped us off at a very frightening, dark parking lot with a locked, dark trailer which no one was inhabiting. We tried the three phone numbers provided by One Switch and received no answers on ANY numbers (this was 9pm, and business hours on the website stated they were open until 11pm). As a young woman alone, with large luggage, I was frightened and without a place to go or car. I finally made it back to the airport and had to rebook a car completely with a different company. I hope EasyRentCars will discontinue working with this company as this is unsafe and extremely unprofessional.