delayed arrival handled professionally and competently.

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

There was nothing wrong with the car, however the experience wasn't a great one. There was only 1 (one) agent to check us in and it took us over one hour before we finally received our car. This is not the first time that this happened to me and I do not see any improvement on their end. It is a cheap car rental and the service shows that.

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.