Good website bad service at rental car counter

Simi

United States

Reviewed: Wed, Jul 10, 2019

About FOX RENT A CAR: 8.3 /10

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

About QEEQ: 10.0 /10

Great website will definitely use again

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

J.Scalena

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Tue, Nov 12, 2019

“average”

About FOX RENT A CAR: 6.0 /10

staff quite aggressive on sale of insurance and gas

About QEEQ: 8.0 /10

Gail

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Mon, May 6, 2019

“Will never use again”

About FOX RENT A CAR: 4.7 /10

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

J.Armstrong

United States

1 days rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Thu, Apr 25, 2019

About FOX RENT A CAR: 7.7 /10

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

About QEEQ: 10.0 /10

L.Montoya

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Mar 8, 2019

“I will NEVER rent from you again.”

About FOX RENT A CAR: 5.7 /10

I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

S.Gopu

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Sun, Dec 30, 2018

“if the waiting time is less, it would have been a good experience.”

About FOX RENT A CAR: 7.3 /10