Excellent

Processing time was too long

Excellent, almost perfect service. During my self-drive trip in Turkey, I was worried about map issues in the lesser-traveled eastern regions. The rental company provided a free, detailed, and useful map along with the car. Thumbs up!

When we arrived at the store, they told us to go to Europcar, saying it was one company. They didn't have a pickup truck and then claimed there were no four-seaters, even though the website clearly stated there were four-seaters available. Eventually, they downgraded us to a Toyota Avanza wagon. Nothing was reliable, and their partner was quirky.

It was not the model I booked. I remember the price was over 200 RMB per day when I made the reservation, but it ended up being 760 Rand per day.

Easyrentcars's price include all of the insurance and then I was charged on damage collision and theft protection insurance at Europecar again without explanation in advance. They told me I signed the contract so it means I accepted and could not claim it back.