Absolutely shocking and terrible!

Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.

There were extra charges in the process. I will not use this again

When dropping off the vehicle, i’m Handed an invoice that largely exceeds what the rental rate was when booking on Easyrentcars.com. I couldn’t stick around to argue since I had to catch my flight. They just told me all adjustment would be made based on my Easyrental package price before being charged to my credit card....it was not. It now shows I paid more than double what my Easyrentcars deal let me to believe. Extremely disappointed! I now will have to see what I can do about it from 2500 km away...

The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.

We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.