The lady at the desk wouldn't accept my credit card, as the limit wasn't quite big enough. Also wouldn't accept any of the remaining 3 debit cards we brought with us. This meant we had to spend a considerable amount more on the full insurance, which we didn't want. Not being warned of needing a huge credit limit on your credit card meant we had to pay twice as much. There were also no details of the drop-off location and we had to frantically search for the correct phone number so we didn't miss our flight, which added to the stress.

Spoke to someone online about adding a baby seat to the booking. That was fine, but Thrifty didn't even have it in their system at their end, so we had to add it on there anyway. The drop-off details were incorrect and we almost missed our flight.

The staff at Thrifty were very nice, it was easy to choose a car and get on my way. Very pleased with drop off as staff member came out to greet me and checked the car over.

Car exceeded expectations, new clean perfect

Easy fast booking

Great price, no unreasonable upselling on pick-up or damage-checking on drop-off, very straightforward.

The signs were good in the car park. Staff were friendly and very prompt on both pick up and drop off. Although I book more than 10 hire cars a year, this is the first time booking with Thrifty. I was very pleased with using them and will use more often in future.

Very easy to find and book the right vehicle at the right price.