Great car and great experience

The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.

Booking is simple and convenient, and picking up the car went smoothly.

Good

The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.