A Good Ride

Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

They will find every way to take your money

Déçu par la voiture réceptionné Attente terrible a la réception du véhicule environ 2 heures. Restitution très facile et rapide Personnel très agréable et professionnel.

It will be brilliant if you have the hours rate for the late drop off. 2 hours extra cost for me the same like a hole day.